Recruitment Officer

Central Highlands Regional Council

Emerald, QLD

Posted 4/8/2021

CENTRAL HIGHLANDS REGIONAL COUNCIL

P OSITION DESCRIPTION

POSITION TITLE: Recruitment Officer

POSITION NUMBER: 10531

AWARD: Queensland Local Government Industry (Stream A) Award –

State 2017

AWARD CLASSIFICATION: 3 - 4

Provisions of appointment pay level and progression to be in

accordance with the applicable award

REPORTS TO: Coordinator People & Performance

DEPARTMENT: Corporate Services

ABOUT US

Our vision

A progressive region creating opportunities for all.

Our mission

We are a council committed to continuous improvement, a sustainable future and efficient

investment in our communities.

Our values

  • Respect and integrity
  • Accountability and transparency
  • Providing value
  • Commitment and teamwork

OBJECTIVE OF THIS ROLE

The Recruitment Officer is responsible for partnering with hiring Managers to provide contemporary

and best practice recruitment advice and solutions to support the selection and engagement of

appropriate staff across a wide range of roles and comply with relevant Queensland and Australian

employment legislations and meet audit requirements.

As a member of the People and Culture team, share collective responsibility for delivering

organisational objectives, through active engagement and collaboration with employees at all levels

in the organisation.

KEY RESPONSIBILITIES IN THIS ROLE

1. Stakeholder Engagement

  • Partner with hiring Managers to provide advice and to project manage recruitment

processes for vacancies, including the engagement of recruitment service providers; and

ensuring outcomes are delivered on time, within budget and to required SLA KPI’s.

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  • Network, build and maintain relationships with employees, candidates, external

organisations such as other government agencies and private sector service providers, and

proactively promote the Council to attract potential employees.

  • Provide positive customer service experiences to a wide range of internal stakeholders.
  • Provide guidance and direction to the business on recruitment processes including

advertising campaigns, pre-screening techniques, assessment tools and interview

methodologies to ensure best practice merit-based hiring decisions are made.

2. Employer Branding

  • Contribute towards maintaining a positive and engaging Employer Brand for Council to

attract quality staff.

  • Design dedicated advertising campaigns to promote vacancies across Council including

drafting adverts to utilize on relevant advertising channels including social media platforms,

job boards, print media, professional association websites, and internal and external

websites.

  • Be supportive of building networks that promote the Council as an employer of choice.

3. Recruitment and Onboarding

  • Provide end to end recruitment and onboarding services across the Council by providing

advice and support to hiring Managers regarding recruitment and onboarding options

  • Undertake recruitment and onboarding processes and activities to ensure the engagement

of the best candidate for the role.

  • Contribute towards the ongoing management of external talent pools, ensuring that

available candidates are reviewed with Hiring Managers for suitability against vacant

positions.

  • Liaise with the People and Culture team to review internal talent options against vacancies.
  • Manage communication between applicants, hiring managers and panel members to keep

all parties apprised of the status of each search.

4. Knowledge Management

  • Maintain all recruitment and onboarding documentation across paper, electronic files and

databases.

  • Review and update the online application process.
  • Provide information on company operations and employment opportunities to potential

applicants.

  • Respond to information requests from internal and external stakeholders in a timely

manner.

  • Contribute to the continuous improvement of recruitment and onboarding practices,

processes and service level standards by working collaboratively with the Recruitment

Advisor and the People and Culture team.

Additionally, this position may be required to conduct other duties as lawfully directed by the
reporting manager.

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ABILITIES, SKILLS AND KNOWLEDGE REQUIRED

Mandatory:

  • Proven experience of working within a fast-paced environment whilst providing exceptional
customer service in an advisory capacity.
  • Demonstrated ability to develop positive working relationships with a wide range of
stakeholders.
  • High standard of oral and written communication skills that are clear, concise and
professional.
  • Exceptional negotiation and probing skills with a proven ability to influence stakeholders.
  • interpersonal skills and the ability to work effectively both in groups as well as
independently.
  • Demonstrated sensitivity and discretion when handling confidential information.
  • Ability to research, review and digest technical or legislative information quickly.
  • Demonstrated ability to be flexible, resilient, solution oriented, and creative.
  • Cross-cultural sensitivity, knowledge of and ability to work with people of diverse
backgrounds.
  • Process driven with excellent organizational skills and highly attentive to detail.
  • Proficiency in word processing, spreadsheets and databases and cloud-based web
platforms
  • Capable of searching and utilizing a wide range of social media platforms.
  • An ability to travel, if requested to other area offices in our council region.

Desirable:

  • Professional experience in a recruitment position from either agency or in-house
environments.
  • Demonstrated exposure to recruiting labour/trade qualified or administrative/customer
service roles
  • Experience in screening and interviewing candidates via telephone and in person to assess

candidate skills, experience, education, fit with organizational culture and other

characteristics necessary to fill positions.

QUALIFICATIONS, EDUCATION AND LICENCES REQUIRED

Mandatory:

  • Minimum of Queensland C class provisional drivers licence.

Desirable:

  • Tertiary qualification in Human Resources or relevant discipline.

KEY SELECTION CRITERIA

1. Demonstrated experience working in a positive and results focused customer service

environment.

2. Demonstrated experience in proactively delivering advice or solutions to internal and

external stakeholders.

3. Demonstrated ability of holding difficult conversations surrounding sensitive or confidential

information.

4. Demonstrated experience in forming positive relationships with a wide range of

stakeholders.

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5. Demonstrated ability to rapidly interpret, review and understand technical or legislative

information.

6. Demonstrated experience in working across multiple work requests and associated targets

and deadlines.

7. Demonstrated experience in interpersonal skills including using a proactive and

consultative approach to enhance processes and outcomes

CORPORATE REQUIREMENTS YOU MUST MEET

1. Commitment to council’s vision, mission and values.

2. Compliance with council’s code of conduct.

3. Adherence to all relevant council policies and procedures, certified agreement, your

contract of employment and relevant legislation, including the Local Government Act, 2009

and Work Health and Safety, Act 2011.

4. Commitment and adherence to council’s customer service charter.
5. Compliance with all relevant and necessary pre-employment checks required for this role.

6. Commitment to council’s corporate plan.

7. Commitment to equal employment opportunity, diversity and merit principles.

8. Commitment to ensuring a workplace free from bullying, harassment and discrimination.

9. Efficient and effective utilisation of resources as allocated under the level of responsibility

for the position.

10. Commitment to change management.

ELIGIBILTY AND PRE-EMPLOYMENT CHECKS

To be appointed to a permanent position, you must be an Australian citizen, or have permanent

residency status, or a visa permitting you to work in Australia permanently. If you have a visa

permitting you to work temporarily in Australia, you may be appointed to a temporary or casual

position, providing the work complies with the conditions of your visa.

The pre-employment checks relevant to this position include:

  • Right to work in Australia.
  • Medical assessment including drug & alcohol testing.
  • Reference checks.

CORE COMPETENCIES WE NEED FROM YOU

Competency Definition Level

Delivering Results Having the ability to set objectives for yourself and others, taking

a forward-looking perspective, and delivering successful 3

outcomes within agreed parameters.

Communication Identifying and using appropriate communication styles and

methods, taking into consideration the audience and the desired
3

outcome. Building and maintaining effective working

relationships with key stakeholders, both internal and external.

Initiative and Anticipating situations and problems, finding appropriate
2

innovation solutions, grasping opportunities for improvements and taking

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ownership for continuous improvement that goes above and

beyond the call of duty.

Flexibility Being able to adapt your thinking and behaviour to suit different

situations and changing circumstances. Taking other people’s
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views on board, accepting new and different ways of working

and encouraging others to embrace change.

Teamwork Having the ability to work as part of a team, actively encouraging

team working and recognising the role you play as part of the 2

council team.

Commitment to Being willing and able to align your own behaviours with the

Council objectives, goals and values of council; acting as a role model 2

and promoting the values to others.

Customer service Aligning your behaviour with the customer service charter to

ensure both internal and external customer needs are met;
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taking a positive attitude, showing commitment and having a

can-do approach.

Workplace Health & Taking reasonable care for the health and safety of yourself and

Safety others, complying with reasonable instruction and co-operating 2

with council policy and procedure.

A copy of the Competency Handbook is available on the Central Highlands Regional Council

website under ‘Careers with Council’.

GENERAL OBLIGATIONS

1. This is a description of the job as it is presently constituted. Council will regularly review

position descriptions and appropriately update them to ensure that they relate to the job

being performed, or to incorporate whatever changes are being proposed. Where

appropriate, employees will be consulted on the changes and employees are expected to

participate in consultation.

2. Whilst employment is in the position described in this document it is understood that

employment is with Central Highlands Regional Council. In the event of organisational

change or restructure, council may require employees to undertake other roles for which

they are qualified and capable of performing.

3. Employees may be required to undertake a variety of duties not related to their substantive

role in the times of disaster or significant exceptional operational circumstances.

4. All employees are responsible for making and keeping records in accordance with

legislation, information standards and other relevant guidelines and procedures.

5. Failure to maintain any licence or qualification, which are a condition of your employment,

may result in demotion or termination as council is unable to guarantee your transfer to a

position not requiring said licence/qualification.

Please sign below if you have read, understood and accepted the responsibilities of this

position as outlined in this position description.

Name

Signature Date

5

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To view and apply for this job on the web visit:

https://www.cqjoblink.com.au/job/15463422