Komatsu is a world leader in the technology behind state of the art earthmoving, mining, construction and utility equipment. Komatsu’s vision is to be indispensable to our customers by having the most professional, skilled and engaged people who drive innovation. With over 3,000 employees across Australia, New Zealand, Indonesia and New Caledonia, progressing our business forward is a key element of our success. At Komatsu we consider ourselves family where we meet challenges together, solve complicated problems together, strive for a better future together and most importantly enjoy ourselves whilst developing great friendships. Your Success is Our Success.

The Opportunity:

A new vacancy is now available for a Warranty & Parts Administrator to join the Komatsu business based at the Emerald Branch.

Reporting to the Service Manager, you will be responsible for compiling and maintaining warranty information for claims being submitted to the factory. You will liaise with the team and participate in the communications to ensure excellent Customer Service and that all relevant field campaigns are carried out in a timely manner.

Key Responsibilities:

• Provide administrative support to the Regional Fleet Managers, Field Service and Workshop employees as required.
• Liaise with the Warranty Departments in Brisbane, Perth and Sydney and other key staff
• Action warranty enquiries / requirements on a daily basis or as required.
• Receive warranty requests and ensure they are completed accurately and in a timely manner.
• Create job packets and distribute to the appropriate jobs.
• Tracking jobs and ensuring follow ups are carried out.
• Tracking and maintaining the return parts warranty register.
• Assist with reports as required.

The knowledge, skills and abilities we’re looking for:

• Experience in the same or similar position.
• Well-developed written and communication skills.
• Knowledge of SAP systems highly desirable.
• Proven experience with Microsoft Office programs.
• A high level of detail and accuracy.
• Current drivers licence

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.